1. Overview
At Craft Gram, we are committed to providing high-quality products and services. If you are not fully satisfied with your purchase, this Refund & Returns Policy outlines the procedures and conditions under which you can request a refund or return.
2. Products and Services
a. Physical Products:
- Eligibility for Return: You may return physical products within 30 days of receipt, provided they are in their original condition and packaging. Items must be unused, undamaged, and accompanied by a receipt or proof of purchase.
- Non-Returnable Items: Certain items, including but not limited to, customized products, perishable goods, and clearance items, are not eligible for return.
b. Digital Products and Services:
- Digital Products: All digital products (e.g., downloadable content, online courses) are non-refundable once purchased, except where required by law.
- Subscriptions: If you are dissatisfied with a subscription service, you may cancel at any time. Cancellations will be effective at the end of the current billing cycle, and no further charges will be incurred. We do not offer refunds for unused subscription periods.
3. Return Process
To initiate a return of a physical product, please follow these steps:
- Contact Us: Email our customer support team at returns@craftgram.com with your order number, the reason for the return, and any supporting documentation (e.g., photos of damaged items).
- Return Authorization: We will review your request and, if approved, provide you with a return authorization and instructions on how to return the product.
- Shipping: Ship the product back to us using a trackable shipping method. You are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
- Inspection and Refund: Upon receipt of the returned item, we will inspect it and process your refund if it meets our return conditions. Refunds will be issued to the original payment method.
4. Refunds
- Processing Time: Refunds for returned products will be processed within 7-10 business days of receiving the returned item. For digital products and services, refunds will be processed based on our policy and applicable laws.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective item.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at returns@craftgram.com. We will arrange for a replacement or provide a full refund, including any shipping costs incurred.
7. Contact Us
For any questions or concerns regarding our Refund & Returns Policy, please contact our customer support team:
Craft Gram
Email: Info@craftgram.com
8. Changes to This Policy
We may update this Refund & Returns Policy from time to time. Changes will be posted on our website, and the effective date will be updated accordingly. Your continued use of our services after any changes signifies your acceptance of the revised policy.
